Privacy Policy

Last updated: January 2025

1. Who We Are

FeetFirst Surgery is operated by Natalie May MSSCh, MBChA, based at Horseway Farm, Byall Fen Road, Chatteris, PE16 6XQ. Contact: Natalie@feetfirstsurgery.co.uk

2. What Information We Collect

We may collect: name, email address, telephone number and date of birth via our enquiry form; details of your medical condition or symptoms you choose to share; technical data such as your IP address and browser type via cookies. Our enquiry form sends data directly via your email client and does not store it on our website servers.

3. How We Use Your Information

To respond to your enquiry, arrange and manage appointments, provide clinical care and maintain patient records, and comply with our legal and regulatory obligations as a healthcare provider.

4. Legal Basis for Processing

We process your personal data based on consent (where you have given explicit consent), contract (where processing is necessary to provide our services), legal obligation (to comply with healthcare regulations), and vital interests (in emergency healthcare situations). For health information we rely on Article 9(2)(h) of the UK GDPR.

5. How Long We Keep Your Data

Patient records are retained in line with NHS and professional body guidelines — typically a minimum of 8 years from the date of last treatment for adult patients. Enquiries that do not result in treatment will be deleted within 12 months.

6. Your Rights

Under UK data protection law, you have the right to access, correct, erase, restrict, and port your personal data, and to withdraw consent at any time. To exercise these rights, contact Natalie@feetfirstsurgery.co.uk. You also have the right to lodge a complaint with the ICO at ico.org.uk.

7. Cookies

This website uses cookies. Please see our Cookie Policy for full details.

8. Contact Us

Natalie May — FeetFirst Surgery, Horseway Farm, Byall Fen Road, Chatteris, PE16 6XQ
Email: Natalie@feetfirstsurgery.co.uk